FAQ & How to
Frequently Asked Questions
Are Ceramic Pro products safe for my ceramic or quartz coating?
Yes, all Ceramic Pro Spectrum products are specifically formulated to be safe for ceramic and quartz coatings. Our acidic shampoo actually helps restore coating properties, while our specialty cleaners like iron remover and tar remover won't damage protective layers. Each product is pH-balanced for coating compatibility.
How do I know which products to use for my car's specific needs?
Start with our Basic Shampoo for regular maintenance. For ceramic coatings, use our Acidic Shampoo. If you have contamination issues, use Iron Remover for metallic particles or Tar & Glue Remover for sticky residues. Check our How To Use guides for detailed application instructions for each product.
How do I place an order and what payment methods do you accept?
Use this space to provide a more informative response, explaining the topic in a way that is easy to understand while covering the key points that customers need to know.
What are your shipping times and delivery options?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, with express options available at checkout. All orders over €75 qualify for free standard shipping. You'll receive tracking information once your order ships.
What is your return policy if I'm not satisfied?
We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied, contact us for a full refund or exchange. Products should be in original condition. Professional installation services have separate terms which will be discussed during consultation.